cricx Responsible Gaming Guidelines
Gaming is best when it stays a source of enjoyment. cricx wants every member to participate knowingly and safely, within their own limits — this is not an obligation, it is our commitment.
Age Limit and Core Principles
To participate in any casino or betting activity at cricx, a member must be at least 21 years old. This is not a flexible condition — minors are strictly prohibited from creating or using an account, and any such account identified during verification is closed immediately.
We believe healthy entertainment means never reaching the point of harm. Gaming should happen within a limited budget, with clear time boundaries, and with the possibility of loss in mind. cricx's Terms and Conditions explain these matters in detail — members who read them carefully before registering can avoid a lot of confusion.
Gambling is never a reliable source of income. There is no guarantee of winning on any bet, and losing means a financial loss. So only place bets with money you can afford to lose without it affecting your household.
Remember: if you feel you are losing control over your gaming, contact our 24/7 live chat without delay or speak to someone close to you in your family. Seeking help is a sign of strength.
Take Control of Your Own Safety
cricx provides several personal protection tools. You can activate these at any time from your account settings or through 24/7 live chat.
Deposit Limit
You can set a maximum deposit amount for yourself on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; increasing it will take effect after a set period.
Session Time Limit
Set in advance how long you will play in each session. When the time is up, you will receive an automatic warning or the session will end.
Temporary Break
If you want to take a break for a few days, you can temporarily suspend your account for anywhere from 24 hours to 30 days. Logging in or placing bets is not possible during the break.
Self-Exclusion
If you need a longer break, choose self-exclusion. Your account can be fully deactivated for 6 months or more — during this time, no promotional messages will be sent to you either.
Gaming History Review
By logging into your account, you can view your complete history of deposits, withdrawals, and bets at any time. Reviewing your own spending patterns is the first step toward informed gaming.
Direct Support
To activate any protection tool or to talk about your situation, contact us via 24/7 live chat or email — support is available in Bengali.
Recognise the Warning Signs
It is not always easy to tell when gaming is becoming a problem. If you notice any of the signs below in yourself or someone close to you, seek help right away.
- You feel an urge to place more bets to win back money you have lost.
- You are spending more than your set budget and finding it hard to stop yourself.
- You are hiding your gambling or borrowing money from family to place bets.
- You are spending too much time gaming while neglecting work, studies, or family responsibilities.
- You feel restless, angry, or depressed when you cannot gamble.
- You are using money meant for bills or everyday expenses to place bets.
- You keep deciding to stop gambling, but start again after a short while.
If any of these signs apply to you, it is not a weakness — it is a signal that it is time to pause and seek help. Our FAQ section has more information about responsible gaming.
Where to Get Help
Problem gambling is a mental health issue, and it can be treated. Below are different ways you can get help.
cricx Live Chat
Our support team is available 24 hours a day, seven days a week in Bengali and English. Start a live chat directly to activate self-exclusion or to talk about what is on your mind.
Email Support
In addition to live chat, you can also contact us by email. Write to [email protected] with the details — the team will respond promptly.
Family and Close Ones
Open up to a family member or a trusted friend. The support of someone close to you can be the greatest strength on the path to change.
Professional Counselling
Speak with a mental health specialist or counsellor. Professional counselling is available at various hospitals and mental health centres across Bangladesh.
In accordance with our Privacy Policy, any information you share regarding responsible gaming is kept strictly confidential and is not shared with third parties.
Some Tips for Healthy Gaming
The most effective way to keep gaming under control is to set some rules for yourself from the start. Here are some practical tips that experienced players follow.
Set Your Budget Beforehand
Before each session, decide the maximum amount you will spend. Once you reach that amount, end the session — avoid depositing more in hopes of winning it back.
Keep Track of Time
Playing for too long in one go reduces focus and judgment. Take a break once an hour, have some water, and reconsider your decisions.
Do Not Make Decisions on Emotion
Decisions made in excitement after a big win or in frustration after a big loss are often the wrong ones. At those moments, ending the session and resting for a while is the wisest choice.
Do Not Make Gaming Your Only Entertainment
Rather than relying solely on gaming, keep a variety of interests and activities in your life. Spend time with friends and family, and give attention to hobbies.
Keep Your Account Away from Minors
If your household has members under 21, make sure they cannot access your account. Never share your password and do not leave your device logged in and unattended.