cricx Privacy Policy
This policy gives a full account of how your personal information is collected, used, and kept secure on the cricx platform.
Introduction and Scope
cricx is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes what information cricx ("we", "our") collects from users ("you", "your") through its website, mobile application, and other digital services ("Platform"), how that information is processed, and with whom and under what circumstances it may be shared.
By registering an account on this Platform, you are considered to have accepted all the terms of this Policy. If you do not agree with any part of this Policy, you are asked not to use the Platform. It is recommended that you read cricx's Terms and Conditions alongside this Policy, as they are complementary documents.
This Policy applies to adults only. No one under the age of 21 may open an account or use the services on the cricx platform.
Information We Collect
cricx collects user information in several ways. The types of information collected are described in detail below:
2.1 Registration and Identity Verification Information
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current address
- Username and password (stored in encrypted form)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
- Transaction amount, date, and method
- Reference numbers related to transactions
2.3 Technical Information Collected Automatically
- IP address and device type
- Browser type and operating system
- Browsing activity on the Platform and session duration
- Information obtained from cookies and similar tracking technologies
- Game and betting history
Purpose of Data Collection
cricx uses user information for specific and legitimate purposes. We never collect information unnecessarily. The information collected is used for the following:
- To facilitate account registration, identity verification, and login
- To process deposits, withdrawals, and other financial transactions
- To correctly issue and manage bonuses and promotional offers
- To maintain platform security and prevent fraud
- To improve the user experience and provide customised services
- To provide customer support via live chat and email
- To meet legal obligations
- To manage responsible gaming policies
As part of responsible gaming, cricx monitors users' gaming behaviour. If signs of risky behaviour are detected on an account, action may be taken in accordance with our Responsible Gaming policy.
Data Sharing and Disclosure
cricx never sells your personal information or provides it to third parties for marketing purposes. However, information may be shared with third parties in limited circumstances:
4.1 Service Providers
Selected providers involved in payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure management, and customer service receive only the minimum information necessary to carry out their work. These providers are bound by confidentiality agreements.
4.2 Legal Requirements
In the case of a court order, investigation, or legal obligation, the necessary information may be shared with the relevant authorities.
4.3 Corporate Changes
In the event of a merger, acquisition, or significant business restructuring, user information may be transferred to the new entity, but under the same privacy policy.
Cookies and Tracking Technologies
cricx uses cookies to operate the platform correctly and to improve the user experience. Cookies are small data files stored in your browser.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and security — these cannot be disabled.
- Functional cookies: Remember your preferences and language settings.
- Analytical cookies: Help understand how the platform is used; not personally identifiable.
Most browsers have the option to disable cookies, but this may affect some platform functionality.
Data Storage and Security
cricx keeps user information secure using SSL encryption and advanced security technologies. Data stored on our servers is encrypted, and multiple layers of protection are in place to prevent unauthorised access.
6.1 Retention Period
Information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations or the need to resolve disputes.
6.2 Security Measures
- 256-bit SSL encryption for data transmission
- Passwords are always stored in hashed form — not visible even to our staff
- Two-factor verification (OTP) for system access
- Regular security audits and vulnerability testing
- Automated systems to detect suspicious activity
However, transmitting data over the internet is not completely risk-free. We make every effort to provide the highest level of protection, but we cannot guarantee absolute security.
User Rights
cricx respects every user's rights over their own information. You have the following rights:
7.1 Right to Access
You may request at any time to find out what information we hold about you. For assistance with this, please contact our customer support team via live chat or email.
7.2 Right to Correction
If your account contains incorrect or outdated information, you may request that it be corrected. Additional verification may be required when changing identity-related information.
7.3 Right to Close Account
You may close your account at any time. After closure, information related to financial transactions may be retained for a defined period for legal reasons.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may use the unsubscribe option at the bottom of any message or submit a request to customer support.
Protection of Minors
cricx is a 21+ platform. We do not intentionally collect information from anyone under the age of 21. Age is verified at registration, and additional identity verification may be requested in cases of doubt.
If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and the relevant information will be deleted.
International Data Transfers
Some of cricx's technical infrastructure may be operated on servers located outside Bangladesh. In such cases, your information may be transferred to another country. We ensure that appropriate safeguards are in place for such transfers and that the information is handled in accordance with this Policy.
Changes to the Policy
cricx reserves the right to change this privacy policy at any time. Users will be notified of significant changes via email or through the platform. The updated policy will take effect from the date of publication.
If you have any questions about this Policy, you may contact us directly. To learn more about cricx, you can read our About Us page.
Contact and Complaints
For any questions, requests, or complaints regarding this privacy policy, please contact us:
- Live Chat: Directly on the platform — available 24 hours a day, 7 days a week
- Email: [email protected]
- Language: Support is available in both Bengali and English
We take every complaint seriously and make every effort to resolve it as quickly as possible.
Your information is secure, your experience is safe
Your personal information is stored with the highest level of security at cricx. Our support team is always available to help with any questions.
Read the FAQ